Frequently Asked Questions

Find answers to common questions below. Need more help? Contact us.

Can I use this extinguisher on other types of fires?

BSA900 is designed primarily for lithium-ion battery incidents. Australian testing is now being arranged to confirm whether the final product will also carry ratings for additional fire classes.

Is training required to use the product?

No formal training is required for general domestic use.

Clear instructions and diagrams are included. We recommend reviewing them ahead of time.

Compared to standard powder extinguishers which discharge rapidly, create heavy residue and require frequent servicing - BSA's water-based units offer a more controlled application and are purpose-built for lithium battery incidents.

How should I store and maintain my extinguisher?

To ensure your BSA unit is ready when you need it, follow these guidelines:

Location
Store in a visible, easily accessible area. Do not block or obstruct access with furniture or equipment.

Temperature
Keep within an operating range of 0°C to 60°C. Avoid exposure to extreme heat or freezing conditions.

Mounting
Mount securely using a wall bracket or approved mounting system in accordance with AS 2444 signage where applicable. Ensure the handle and hose are positioned for quick, unobstructed use.

Visibility
Ensure the unit is clearly visible at all times, with appropriate signage where required.

Environment
Store in a clean, dry area. Avoid prolonged exposure to moisture, corrosive environments or direct sunlight.

Routine Checks
We recommend periodic visual inspections to ensure the unit is in good condition, with no visible damage.

Servicing
For commercial or workplace environments, fire equipment is typically serviced in accordance with AS 1851.

As lithium-specific extinguishers are an emerging category in Australia - servicing requirements may vary. We recommend checking with your fire safety provider or local authority to determine appropriate maintenance schedules.

For guidance on where to store your extinguisher in a home garage or workshop setting, see our Workshop and Garage Fire Safety guide.

What warranty do you offer?

All BSA™ products come with a 24-month limited warranty covering manufacturing defects under normal storage and handling conditions.

This warranty applies to faults in materials or workmanship prior to use.

The warranty does not cover:

  • Use or discharge of the extinguisher
  • Improper storage or environmental exposure
  • Misuse, tampering, or unauthorised modifications
  • Normal wear and tear

If a fault is identified, the product will be assessed and an appropriate remedy provided.

How do I make a warranty claim?

Please contact us at hello@batterysafeaustralia.com.au with your order number, a short description of the issue and clear photos if relevant. Our team will review your claim and guide you through the next steps.

How much does shipping cost?

We offer free shipping Australia-wide on all orders.

When will I get my order?

BSA is currently progressing Australian laboratory testing ahead of the first shipment. We'll keep pre-order customers updated with key testing milestones as we move through the process and confirm the expected dispatch window as soon as it is locked in.

You'll receive tracking details as soon as your order is on the way. All pre-orders remain fully refundable at any time before dispatch.

How do I track my order?

Once your order has been dispatched, you'll receive a tracking email with your tracking details. You can also use the "View your order" link in your order confirmation email to check your order status.

What about Australian Standards?

Australia does not currently have a dedicated standard specifically certifying portable extinguisher performance for lithium-ion battery fires. AS/NZS 1841 covers conventional multi-use portable extinguisher categories and is not a dedicated lithium battery fire standard.

Battery Safe Australia is pursuing the relevant available Australian portable extinguisher standards pathway whilst also aiming to help push the category toward clearer future guidance.