Returns & Refunds

Returns and refunds are handled in line with Australian Consumer Law.

Pre-order cancellations
Customers may cancel a pre-order for a full refund at any time before dispatch by emailing hello@batterysafeaustralia.com.au with their order number. Once an order has been dispatched, the standard returns process applies.

Change of mind returns
Because BSA products are safety products, we cannot accept returns for change of mind once an item has been opened or used. Unused and unopened products may be returned within 14 days of delivery at the customer’s cost, unless otherwise agreed in writing.

Faulty, damaged or incorrect items
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number, clear photos and a short description of the issue.

We will review the issue and, where required under Australian Consumer Law, arrange an appropriate remedy such as a replacement, repair or refund. If the issue is our fault, we will cover the reasonable return shipping cost.

Pre-order cancellations
If you need to cancel a pre-order before dispatch, please contact us at hello@batterysafeaustralia.com.au as soon as possible.

Once an order has been dispatched, the standard returns process applies.

How to contact us
For return or refund questions, email hello@batterysafeaustralia.com.au with your order number and details of the issue.