Refund policy
This does not affect your rights under Australian Consumer Law. If your item arrives damaged, faulty, incorrect, or if we are unable to supply your order within the stated timeframe, we will work with you to provide an appropriate remedy.
If dispatch is materially delayed or stock cannot be supplied, customers will be contacted and offered either a refund or an updated delivery timeframe.
We greatly appreciate your support and patience.
Damages and issues
Please inspect your order upon arrival. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at:
hello@batterysafeaustralia.com.au
We’ll assess the issue and make it right.
Exchanges
We do not offer exchanges at this time.
Refunds
Refunds will only be provided where required under Australian Consumer Law.
If your item is confirmed to be faulty or damaged, we will organise a replacement or refund where appropriate.
Contact
For any questions regarding your order, please contact: